PRIVACY POLICY

This Privacy Policy explains how Plyo Pilates Performance LLC (“Studio,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information obtained through our website, booking platforms, digital tools, and in-studio interactions. By accessing our services, creating an account, visiting the Studio, or providing personal information, you acknowledge that you have read and agree to the practices described in this policy. This Privacy Policy is designed to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

We collect various categories of personal information necessary to operate our business and provide high-quality services. This includes personal identifiers such as your name, email address, phone number, mailing address, emergency contact information, and date of birth. We may also collect sensitive information voluntarily provided for safety and participation, including health disclosures, physical limitations, injury information, pregnancy or postpartum status, and accommodation requests. In addition, we collect account-related details, including login credentials, membership status, class history, billing history, and communication preferences. Payment information is processed securely through PCI-compliant third-party services such as Stripe or Momence Payments; we do not store full credit card numbers on our servers.

We also gather technical and usage data automatically through cookies, pixels, and analytics tools. This may include IP addresses, device types, browser types, pages visited, actions taken on our website, and approximate geolocation data. The Studio may also capture photographs or videos during classes or events for marketing or documentation, and security cameras may operate within common areas of the facility for safety and loss-prevention purposes. Cameras are never placed in restrooms or changing areas.

We use the information we collect to operate, manage, and enhance Studio services. This includes processing bookings, managing memberships, sending confirmations and updates, communicating class changes, improving Studio operations, analyzing trends, ensuring safety, and providing customer support. We may also use your information to send marketing communications, newsletters, promotions, and Studio announcements; you may opt out of these communications at any time. Information may also be used to comply with legal obligations, protect the rights and safety of clients and staff, resolve disputes, and support operational integrity.

Your information may be shared with third-party service providers who assist in business operations, such as scheduling platforms, payment processors, website hosting partners, email systems, analytics providers, and security vendors. These third parties are contractually obligated to protect your data and use it only for operational purposes. We may also share information if required by law, court order, or government request, or if necessary to protect health, safety, property, or legal rights. We do not sell personal information.

Our website and booking systems may use cookies, analytical tools, and tracking technologies to enhance user experience and improve website performance. You may disable cookies in your browser settings, but certain features may not function properly. We implement industry-standard security measures—including encryption, secure servers, limited employee access, password protections, and monitoring—to safeguard your information. However, no system can guarantee absolute protection.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, maintain accurate business and financial records, comply with legal requirements, resolve disputes, and support Studio operations. You may request deletion of your information, subject to legal exceptions.

We do not knowingly collect information from children under the age of 13. For minors aged 13 to 17, a parent or legal guardian must create or approve the account, sign required waivers, and authorize participation. We do not market directly to minors.

California residents have specific rights under the CCPA and CPRA, including the right to know what personal information we collect, the right to access that information, the right to request deletion, the right to correct inaccurate information, the right to opt out of certain data practices, the right to limit the use of sensitive personal information, and the right to non-discrimination for exercising these rights. To submit a privacy request, you may contact us at info@plyopilatesperformance.com. We may need to verify your identity before processing any request.

Our website or booking platform may include links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing those sites’ privacy policies before providing personal information.

This Privacy Policy may be updated periodically to reflect changes in laws, technology, or Studio operations. Any modifications will be posted with a revised “Effective Date.” Continued use of Studio services after updates constitutes acceptance of the revised policy.

For questions about this Privacy Policy or to submit a privacy-related request, please contact:

Plyo Pilates Performance LLC

Email: info@plyopilatesperformance.com

Location: Redondo Beach, California